I am a Professor of Primary Care Resarch in the Centre for Primary Care of the Division of Population Health, Health Services Research and Primary Care. I was Principal Investigator of the £6,208,281 NIHR Greater Manchester Primary Care Patient Safety Translational Research Centre. I am Director and Principal Investigator of the £6,699,539 NIHR Patient Safety Translational Research Centre - Greater Manchester.
My research interests focus on quality and safety of care in primary (health) care, particularly general practice, primary dental care, accreditation, quality assessment and quality improvement, incentivisation/pay-for-performance and patient perspectives. I have an interest in chronic disease management and comorbidity. I have been involved in developing methods of measuring quality including quality indicators and questionnaires. I set up and led the NICE process for developing general practice quality indicators for the £1billion Quality and Outcomes Framework (2009-2011). I am involved in ongoing collaborations with colleagues across Europe, America and Australia. My other current projects include developing a patient safety toolkit for general practice, exploring patient views of patient safety and assessing and improving the quality of dental care for patients and the public.
I have given or am currently giving advice to policy makers and researchers in Australia, Belgium, Canada, Denmark, France, Germany, Holland, Italy, Ireland, Jersey, Mexico, Poland and Sweden on helping develop policies around quality of care and quality improvement.