Fay has over 15 years’ mixed-method health services research experience, focused on the primary care workforce, inter-professional working and skill-mix change. A sociologist by background and previous NIHR doctoral research fellow, she has developed expertise in integrated working between general practice and pharmacy, contributing to knowledge, theory and practice in this area. Fay has been involved in the design and delivery of numerous mixed method studies, including national evaluations of pharmacy services, which have informed subsequent health care policy. Recent projects include a NIHR funded study of clinical productivity in community pharmacy, an evaluation of the Health Education England funded NHS General Practice Pharmacist Training Pathway and a NIHR CLAHRC GM study examining the integration of new roles into general practice.
Fay is currently working with the NIHR ARC GM in the Organising Care theme and is leading the Salford Primary Care Workforce Data Mapping (SWorDMAP) project.