Dr Nikolay Mehandjiev researchers approaches and models which enable non-technical audience to understand, adopt and control complex systems. Examples of such complex systems include service-based systems and systems based on artificial intelligence including intelligent advisors and industrial robots. A current focus of investigation is the use of immersive visualisations for understanding and controlling data analytics and artificial intellience applications. An example of a key result based on earlier work and embodied in mature research software is a recursive model linking goals and processes involved in setting up and coordinating the work of dynamic collaborative organisations. The research is grounded in the actual needs of blue-chip industrial partners, including Airbus, Unilever, BT, Comau, SAP and Atos Origin.