Operational, quality and service improvement in healthcare. Application of operational research modelling approaches and operations management principles, particularly in healthcare. Data analytics, particularly healthcare performance.
Specific tools and techniques include: comptuer simulation, lean, six sigma, theory of constraints, systems thinking, forecasting, process mapping, statstical process control.
Past projects include evaluation of six sigma in the NHS for the NHS Modernisation Agency, winter demand forecasting for NHS regional oversight, bed and capacity modelling.
Other Research Programmes and Projects:
Developing software tools for process mapping (with Lancaster University Management School).
Process improvement in NHS hospitals (with Salford Royal NHS Foundation Trust).