Miss Liliane Abboud

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Publications

  1. 2020
  2. Accepted/In press

    Stepping Out of the Shadows: Supporting Actors’ Strategies for Managing End-user Experiences in Service Ecosystems

    Story, V., Zolkiewski, J., Verleye, K., Nazifi, A., Hannibal, C., Grimes, T. & Abboud, L., 11 Apr 2020, (Accepted/In press) In: Journal of Business Research.

    Research output: Contribution to journalArticlepeer-review

  3. Accepted/In press

    From Third Party to Significant Other for the Service Encounter — A Systematic Literature Review

    Abboud, L., As'ad, N., Bilstein, N., Costers, A., Henkens, B. & Verleye, K., 16 Jan 2020, (Accepted/In press) Frontiers in Service, Boston, USA, 25-28 June.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  4. 2019
  5. Published

    A Customer Engagement Literature Review and Research Directions

    Abboud, L., Bruce, H. & Burton, J., 2019, 22nd Academy of Marketing Science (AMS) World Marketing Congress, Edinburgh, UK, 9-12 July.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  6. Published

    Mapping the Dynamics Between Customer Engagement and Empowerment

    Abboud, L., Burton, J. & Bruce, H., 2019.

    Research output: Contribution to conferencePaperpeer-review

Research Explorer downloads

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Research output: Contribution to conferencePaperpeer-review