Dr Ilma Nur Chowdhury

Senior Lecturer in Marketing

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Publications

  1. 2022
  2. Published

    Harnessing the Transformative Power of Service: A Resource-Challenge Perspective to Service Design for Vulnerable Service Users

    Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 16 Jun 2022, 12th SERVSIG Conference .

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  3. 2021
  4. Accepted/In press

    Transforming Service Systems to Support Wellbeing: a Case Study of Online Refugee Support Services in the UK

    Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 9 Jul 2021, (Accepted/In press) 2021 Frontiers in Service Conference: Service in the World of Artificial Intelligence and Digital Technologies.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  5. Accepted/In press

    Embracing Advanced Digital Services in the Charity and Voluntary Sector: A Response to Covid-19

    Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 2 Jun 2021, (Accepted/In press) Proceedings of Competitive Advantage in the Digital Economy CADE 2021: Sustainability, Resilience, and Trust and Privacy.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  6. Published

    Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19

    Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 10 May 2021, Servitization: A pathway towards a resilient, productive and sustainable future: Proceedings of the Spring Servitization Conference 2021. p. 274-276 3 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  7. Accepted/In press

    Digital transitioning of charity and community services and the loss of human touch, a bricolage approach to address consumer vulnerability and foster social wellbeing

    Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 7 May 2021, (Accepted/In press) Proceedings of 2021 Academy of Marketing Annual Conference: Reframing Marketing Priorities Online.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  8. Published

    From High-touch to High-tech: How has the Pandemic reshaped community education services for refugee learners in the UK?

    Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 7 Apr 2021, Learning for Citizenship : supporting migrant students in uncertain times.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  9. Accepted/In press

    From High-touch to High-tech: How has the pandemic reshaped charity and community services?

    Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 18 Mar 2021, (Accepted/In press) From Digital Futures to Digital Present: How has the Post-Pandemic World Reshaped our Digital Lives?.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  10. 2020
  11. Published

    Transforming Service Systems to Support Wellbeing: a Case Study of Refugee Support Services in the UK

    Raki, A., Chowdhury, I. N., Nieroda, M. & Zolkiewski, J., 30 Jun 2020, High Tech and High Touch: The Future of Human Services. Queensland University of Technology, p. 341-343 3 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  12. Published

    Social Business Collaboration at the Bottom of the Pyramid: The Case of Orchestration

    Gold, S., Chowdhury, I., Huq, F. & Heinemann, K., 2020, In: Business Strategy and the Environment. 29, 1, p. 262-275 14 p.

    Research output: Contribution to journalArticlepeer-review

  13. 2019
  14. Published

    Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys

    Hogreve, J., Wünderlich, N. V., Chowdhury, I. N., Fleischer, H., Mousavi, S., Rötzmeier-keuper, J. & Sousa, R., 2019, In: Journal of Business Research.

    Research output: Contribution to journalArticlepeer-review

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