Prof Babis Theodoulidis

Honorary Professor

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Publications

  1. 2019
  2. E-pub ahead of print

    Re-Distributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

    Zaki, M., Theodoulidis, B., Shapira, P., Neely, A. & Tepel, M. F., 15 May 2019, In: Production Planning & Control.

    Research output: Contribution to journalArticlepeer-review

  3. 2018
  4. Published

    Exploring the holistic customer experience gestalt through its dimensions: a literature review

    Sidaoui, K., Burton, J. & Theodoulidis, B., 5 Sep 2018.

    Research output: Contribution to conferenceAbstractpeer-review

  5. 2017
  6. Published

    Exploring corporate social responsibility and financial performance through stakeholder theory in the tourism industries

    Theodoulidis, B., Diaz, D., Crotto, F. & Rancati, E., Oct 2017, In: Tourism Management. 62, p. 173–188

    Research output: Contribution to journalArticlepeer-review

  7. Published

    The Role of Big Data to Facilitate Redistributed Manufacturing Using a Co-creation Lens: Patterns from Consumer Goods

    Zaki, M., Theodoulidis, B., Shapira, P., Neely, A. & Surekli, E., Jul 2017, In: Procedia CIRP. 63, p. 680-685

    Research output: Contribution to journalArticlepeer-review

  8. Accepted/In press

    EXAMINING TWITTER DIALOGS TO SUPPORT CORPORATE SOCIAL INNOVATION: A TEXT MINING APPROACH

    Chien, S-Y., Theodoulidis, B. & Burton, J., 28 Jun 2017, (Accepted/In press) Proceedings of the Global Innovation and Knowledge Academy (GIKA) Conference 28th June-30th June, Lisbon, Portugal..

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  9. Published

    Customer Engagement in a Big Data World

    Kunz, W., Aksoy, L., Bart, Y., Heinonen, K., Ordenes, F. V., Kabadayi, S., Sigala, M., Diaz, D. & Theodoulidis, B., 2017, In: Journal of Service Management. 31, 2

    Research output: Contribution to journalArticlepeer-review

  10. 2016
  11. Published

    Extracting Customer Intelligence by Social Media Dialog Mining: An Ontology-based Approach for Customer Experience Analysis

    Chien, S-Y., Theodoulidis, B. & Burton, J., Aug 2016, Proceedings of 2016 Summer Marketing Educators’ Conference (Summer AMA), 5th-7th August, Atlanta, USA.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  12. Published

    Understanding the customer journeys embedded in via social media dialogs: A service recovery case study

    Chien, S-Y., Theodoulidis, B. & Burton, J., 17 Jun 2016, SERVSIG International Research Conference 2016, Maastricht University.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  13. Published

    Social Media as A Co-innovation Hub: Understanding the Idea Generation Network in The Data Rich Environment

    Chien, S-Y., Theodoulidis, B. & Burton, J., Jun 2016, 25th Frontiers in Service Conference, Bergen, Norway..

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  14. Published

    Modelling and forecasting interest rates during stages of the economic cycle: A knowledge-discovery approach

    Diaz, D., Theodoulidis, B. & Dupouy, C., 2016, In: Expert Systems with Applications. 44, p. 245-264 20 p.

    Research output: Contribution to journalArticlepeer-review

  15. 2015
  16. Published

    From Service Recovery to Service Innovation: Collaborating with Dissatisfied Customers

    Chien, S. Y., Theodoulidis, B. & Burton, J., 18 Jun 2015, QUIS14 International Research Symposium on Service Excellence in Management, June 19-21,2015, Shanghai, China.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  17. Published

    Identifying Relevant Formal Concepts through the Collapse Index

    Joseph, D., Mehandjiev, N., Theodoulidis, B., Davies, J. & Thurlow, I., Jun 2015, 2015 4th International Congress on Big Data (BigData Congress). p. 207-214 8 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  18. Published

    Financial Markets Ontology

    Zaki, M., Theodoulidis, B. & Diaz, D., 2015, UK Ontology Network, 14th April 2015, Leeds, UK. UK Ontology Network

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  19. 2014
  20. Published

    Tweet a service story: Social media as service recovery encounters

    Chien, S-Y., Theodoulidis, B. & Burton, J., 13 Jun 2014, Proceedings of the AMA SERVSIG International Service Research Conference, Thessaloniki, Greece.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  21. Published

    Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach

    Ordenes, F. V., Theodoulidis, B., Burton, J., Gruber, T. & Zaki, M., 21 Mar 2014, In: Journal of Service Research. 17, 3, p. 278-295 17 p.

    Research output: Contribution to journalArticlepeer-review

  22. Published

    Identification of Multi-Focal Questions in Question and Answer Reports

    Zaki Ali, M., Nenadic, G., Theodoulidis, B., M??tais, E. (ed.), Roche, M. (ed.) & Teisseire, M. (ed.), Jan 2014, Natural Language Processing and Information Systems. Springer Nature, Vol. 8455. p. 126-137 12 p. (Lecture Notes in Computer Science).

    Research output: Chapter in Book/Report/Conference proceedingChapter

  23. Published

    Analyzing Stock Market Fraud Cases Using a Linguistics-Based Text Mining Approach

    Zaki, M., Theodoulidis, B., Garc\'{\i}a-Crespo, Á. (ed.), Berb\'{\i}s, J. M. G. (ed.), Radzimski, M. (ed.), Sánchez-Cervantes, J. L. (ed.), Coppens, S. (ed.), Hammar, K. (ed.), Knuth, M. (ed.), Neumann, M. (ed.), Ritze, D. (ed.) & Sande, M. V. (ed.), 2014, Joint Proceedings of the Second International Workshop on Semantic Web Enterprise Adoption and Best Practice and Second International Workshop on Finance and Economics on the Semantic Web Co-located with 11th European Semantic Web Conference, WaSABi-FEOSW. Garc\'{\i}a-Crespo, Á., Berb\'{\i}s, J. M. G., Radzimski, M., Sánchez-Cervantes, J. L., Coppens, S., Hammar, K., Knuth, M., Neumann, M., Ritze, D. & Sande, M. V. (eds.). RWTH Aachen University, Vol. 1240. (\{CEUR\} Workshop Proceedings).

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  24. Published

    Environmental Performance: A case study of the impact of Social Networks and Environmental Governance

    Theodoulidis, B., {Shahgholian, A. T. & Diaz, D., 2014, 49th Annual Meeting Cladea, 3-5 September 2014, Barcelon, Spain.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  25. Published

    System Dynamics and Agent-Based approaches to face HR constraints

    Passos, G. F., Chamovitz, I. & Theodoulidis, B., 2014, System Dynamics Case Repository. In: System Dynamics Society.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  26. Published

    The impact of social networks of SP1500 companies vision on environmental governance

    Shahgholian, A., Muscalu, R., Theodoulidis, B. & Tadeusz, M. (ed.), 2014, 5th International Conference on Applied Human Factors and Ergonomics (AHFE), 19-23 July 2014, Jagiellonian University Kraków, Poland. Tadeusz, M. (ed.). AHFE

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  27. Published

    Tweet A Service Story: Social media as a service recovery encounter

    Chien, S. Y. & Theodoulidis, B., 2014, AMA SERVSIG International Service Research Conference, 13-15 June, 2014, Thessaloniki, Greece.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  28. Published

    Value Co-creation on Social media: Understanding Customer Complaint and Company's Recovery Strategy by Twitter Mining

    Chien, S. Y. & Theodoulidis, B., 2014, AMA 23rd Frontiers in Services Conference, 26-29 June 2014, Miami, USA.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  29. 2013
  30. Published

    Organizational Responsibility Model: Dealing with Demand for Services Higher Than Installed Capacity

    Passos, G. F., Chamovitz, I. & Theodoulidis, B., Oct 2013, 2013 IEEE International Conference on Systems, Man, and Cybernetics. IEEE, p. 4415-4420 6 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  31. Published

    Monitoring and Surveillance Systems for Financial Markets: A Service System Perspective

    Diaz, D., Theodoulidis, B. & Abioye, O. E., Jul 2013, 2013 IEEE 15th Conference on Business Informatics. IEEE, p. 167-172 6 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  32. Published

    Social Networking Influence on Environmental and Corporate Performance

    Diaz, D., Theodoulidis, B. & Shahgholian, A., Jul 2013, 2013 IEEE 15th Conference on Business Informatics. IEEE, p. 63-68 6 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  33. Published

    Financial Markets and HFT - An Information Management Perspective

    Theodoulidis, B., 11 Jan 2013.

    Research output: Contribution to conferenceOther

  34. Published

    A MapReduce Architecture for Web Site User Behaviour Monitoring in Real Time

    Karakostas, B. & Theodoulidis, B., 2013, {DATA} 2013 - Proceedings of the 2nd International Conference on Data Technologies and Applications, Reykjav{\'{\i}}k, Iceland, 29 - 31 July, 2013. p. 45-52 8 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  35. Published

    Business Intelligence Maturity Models: Information Management Perspective

    Alaskar, T., Theodoulidis, B., Skersys, T. (ed.), Butleris, R. (ed.) & Butkiene, R. (ed.), 2013, Information and Software Technologies Communications in Computer and Information Science. Berlin, Heidelberg: Springer Nature, Vol. 403. p. 198-221 24 p. (Communications in Computer and Information Science).

    Research output: Chapter in Book/Report/Conference proceedingChapter

  36. Published

    Dominant Logic approach for health service information system: value creation and co-creation through asynchronous communication

    Chamovitz, I. & Theodoulidis, B., 2013, Revista Eletrônica de Comunicação, Informação \& Inovação em Saúde, 7(2).

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  37. 2012
  38. Published

    Case Studies in Service Innovation

    Theodoulidis, B., Macaulay, L. A., Miles, I., Zhao, L., Wilby, J., Tan, Y. L., Hefley, B. (ed.) & Murphy, W. (ed.), Dec 2012, New York: Springer Nature. (Service Science: Research and Innovations in the Service Economy)

    Research output: Book/ReportScholarly editionpeer-review

  39. Published

    Managing Risks in Financial Markets: A Market Simulation Approach

    Abioye, O. E., Theodoulidis, B., Dimitrkopoulos, G., Hyde, S. & Diaz, D., Dec 2012, 2012 Third International Conference on Services in Emerging Markets. IEEE, p. 75-86 12 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  40. Published

    Social Network Evolution: A Case Study of UK Directors

    Shahgholian, A., Theodoulidis, B. & Bansal, U., Dec 2012, 2012 Third International Conference on Services in Emerging Markets. IEEE, p. 107-114 8 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  41. Published

    Cross-Border Challenges in Financial Markets Monitoring and Surveillance: A Case Study of Customer-Driven Service Value Networks

    Diaz, D., Theodoulidis, B. & Abioye, E., Jul 2012, 2012 Annual SRII Global Conference. IEEE, p. 146-157 12 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  42. Published

    Financial Market Service Architectures: A "Pump and Dump" Case Study

    Zaki, M., Diaz, D. & Theodoulidis, B., Jul 2012, 2012 Annual SRII Global Conference. IEEE, p. 554-563 10 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  43. Published

    Service modelling of compliments and complaints and its implications for value co-creation

    Ordenes, F. V., Zaki, M., Theodoulidis, B. & Burton, J., Jul 2012, Applied Human Factors and Ergonomics. Freund, L. E. . (ed.). http://www.ahfe2012.org/HSSE.html: CRC Press

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  44. Published

    CSSI12 Workshop Proceedings - Case Studies in Service Innovation

    Theodoulidis, B., Tan, Y-L. & Macaulay, L., 26 Jun 2012, host publication. Manchester: University of Manchester, Vol. 1. 60 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

  45. Published

    A framework for ontology-based temporal modelling of business intelligence

    Mikroyannidis, A. & Theodoulidis, B., Jun 2012, In: Knowledge Management Research and Practice. 10, 2, p. 188-199 11 p.

    Research output: Contribution to journalArticlepeer-review

  46. Published

    Analysing Customer Feedback on Resource Utilisation: A Case Study Review of Compliments and Complaints through Text Mining

    Villarroel-Ordenes, F., Burton, J., Zaki, M., Gruber, T. & Theodoulidis, B., Jun 2012, host publication. University of Maryland

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  47. Published

    Examining Higher Education as a Service System

    Theodoulidis, B., Zaki, M. & Diaz, D., Jun 2012, host publication. University of Maryland

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  48. Published

    Innovation Perspectives of a Personal Financial Services Call Centre

    Strickland, S., Diaz, D., Macaulay, L. A. (ed.), Miles, I. (ed.), Wilby, J. (ed.), Tan, Y. L. (ed.), Zhao, L. (ed.) & Theodoulidis, B. (ed.), Jan 2012, Case Studies in Service Innovation. New York: Springer Nature, p. 111-114 4 p. (Service Science: Research and Innovations in the Service Economy).

    Research output: Chapter in Book/Report/Conference proceedingChapter

  49. Published

    Measuring and evaluating business-IT alignment for RAD projects using the REFINTO framework and tool

    Umoh, E., Sampaio, P. R. F. & Theodoulidis, B., Jan 2012, Lecture Notes in Business Information Processing|Lect. Notes Bus. Inf. Process.: 4th Working Conference, PRET 2012, Gdańsk, Poland, June 27, 2012. Proceedings. Berlin, Germany: Springer Nature, Vol. 120. p. 96-119 23 p. (Lecture Notes in Business Information Processing; vol. 120).

    Research output: Chapter in Book/Report/Conference proceedingChapter

  50. Published

    An Enquiry-Based Learning Approach in the Context of Sustainability and Green IT

    Theodoulidis, B., 2012, British Educational Research Association (BERA), 4-6 September 2012, Manchester, UK.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  51. Published

    Analyzing Customer Feedback on Resource Utilisation: A Case Study Review of Compliments and Complaints through Text Mining

    Ordenes, F. V., Zaki, M., Theodoulidis, C. B., Burton, J. & Gruber, T., 2012, 21st Annual Frontiers in Service Conference. College Park, MD, USA

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  52. Published

    CSSI12 Case Studies in Service Innovation

    Theodoulidis, B., Tan, Y. L. & Macaulay, L., 2012, Case Studies in Service Innovation CSSI???12, Workshop Proceedings from 24th International Conference on Advanced Information Systems Engineering (CAiSE???12). University of Manchester

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  53. 2011
  54. Published

    Introduction to Business Model Innovation Cases

    Theodoulidis, B., Macaulay, L. A. (ed.), Miles, I. (ed.), Zhao, L. (ed.), Wilby, J. (ed.) & Tan, Y. L. (ed.), Dec 2011, Case Studies in Service Innovation. New York: Springer Nature

    Research output: Chapter in Book/Report/Conference proceedingChapter

  55. Published

    Analysis of stock market manipulations using knowledge discovery techniques applied to intraday trade prices

    Diaz, D., Theodoulidis, B. & Sampaio, P., 15 Sep 2011, In: Expert Systems with Applications. 38, 10, p. 12757-12771 14 p.

    Research output: Contribution to journalArticlepeer-review

  56. Published

    Intentionally holistic knowledge intensive service systems

    Wilby, J., Macaulay, L. & Theodoulidis, B., Sep 2011, In: International Journal of Services, Technology and Management. 16, 2, p. 126-140 14 p.

    Research output: Contribution to journalArticlepeer-review

  57. Published

    Embedding sustainability in undergraduate courses

    Theodoulidis, B., 20 Jul 2011.

    Research output: Contribution to conferenceOther

  58. Published

    REFINTO: An Ontology-Based Requirements Engineering Framework for Business-IT Alignment in Financial Services Organizations

    Umoh, E., Sampaio, P. R. F. & Theodoulidis, B., Jul 2011, 2011 IEEE International Conference on Services Computing. http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=6009312: IEEE, p. 600-607 8 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  59. Published

    Carbon Footprint’ Innovation: A Higher Education Case Study

    Díaz, D., Theodoulidis, B. & Zaki, M., Jun 2011, http://euram2011.mindworks.ee/public/papers/paper/192: European Academy of Management . European Academy of Management

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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