Prof Babis Theodoulidis

Honorary Professor

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Publications

  1. 2019
  2. E-pub ahead of print

    Re-Distributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

    Zaki, M., Theodoulidis, B., Shapira, P., Neely, A. & Tepel, M. F., 15 May 2019, In: Production Planning & Control.

    Research output: Contribution to journalArticlepeer-review

  3. 2018
  4. Published

    Exploring the holistic customer experience gestalt through its dimensions: a literature review

    Sidaoui, K., Burton, J. & Theodoulidis, B., 5 Sep 2018.

    Research output: Contribution to conferenceAbstractpeer-review

  5. 2017
  6. Published

    Exploring corporate social responsibility and financial performance through stakeholder theory in the tourism industries

    Theodoulidis, B., Diaz, D., Crotto, F. & Rancati, E., Oct 2017, In: Tourism Management. 62, p. 173–188

    Research output: Contribution to journalArticlepeer-review

  7. Published

    The Role of Big Data to Facilitate Redistributed Manufacturing Using a Co-creation Lens: Patterns from Consumer Goods

    Zaki, M., Theodoulidis, B., Shapira, P., Neely, A. & Surekli, E., Jul 2017, In: Procedia CIRP. 63, p. 680-685

    Research output: Contribution to journalArticlepeer-review

  8. Accepted/In press

    EXAMINING TWITTER DIALOGS TO SUPPORT CORPORATE SOCIAL INNOVATION: A TEXT MINING APPROACH

    Chien, S-Y., Theodoulidis, B. & Burton, J., 28 Jun 2017, (Accepted/In press) Proceedings of the Global Innovation and Knowledge Academy (GIKA) Conference 28th June-30th June, Lisbon, Portugal..

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  9. Published

    Customer Engagement in a Big Data World

    Kunz, W., Aksoy, L., Bart, Y., Heinonen, K., Ordenes, F. V., Kabadayi, S., Sigala, M., Diaz, D. & Theodoulidis, B., 2017, In: Journal of Service Management. 31, 2

    Research output: Contribution to journalArticlepeer-review

  10. 2016
  11. Published

    Extracting Customer Intelligence by Social Media Dialog Mining: An Ontology-based Approach for Customer Experience Analysis

    Chien, S-Y., Theodoulidis, B. & Burton, J., Aug 2016, Proceedings of 2016 Summer Marketing Educators’ Conference (Summer AMA), 5th-7th August, Atlanta, USA.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  12. Published

    Understanding the customer journeys embedded in via social media dialogs: A service recovery case study

    Chien, S-Y., Theodoulidis, B. & Burton, J., 17 Jun 2016, SERVSIG International Research Conference 2016, Maastricht University.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  13. Published

    Social Media as A Co-innovation Hub: Understanding the Idea Generation Network in The Data Rich Environment

    Chien, S-Y., Theodoulidis, B. & Burton, J., Jun 2016, 25th Frontiers in Service Conference, Bergen, Norway..

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  14. Published

    Modelling and forecasting interest rates during stages of the economic cycle: A knowledge-discovery approach

    Diaz, D., Theodoulidis, B. & Dupouy, C., 2016, In: Expert Systems with Applications. 44, p. 245-264 20 p.

    Research output: Contribution to journalArticlepeer-review

  15. 2015
  16. Published

    From Service Recovery to Service Innovation: Collaborating with Dissatisfied Customers

    Chien, S. Y., Theodoulidis, B. & Burton, J., 18 Jun 2015, QUIS14 International Research Symposium on Service Excellence in Management, June 19-21,2015, Shanghai, China.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  17. Published

    Identifying Relevant Formal Concepts through the Collapse Index

    Joseph, D., Mehandjiev, N., Theodoulidis, B., Davies, J. & Thurlow, I., Jun 2015, 2015 4th International Congress on Big Data (BigData Congress). p. 207-214 8 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  18. Published

    Financial Markets Ontology

    Zaki, M., Theodoulidis, B. & Diaz, D., 2015, UK Ontology Network, 14th April 2015, Leeds, UK. UK Ontology Network

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  19. 2014
  20. Published

    Tweet a service story: Social media as service recovery encounters

    Chien, S-Y., Theodoulidis, B. & Burton, J., 13 Jun 2014, Proceedings of the AMA SERVSIG International Service Research Conference, Thessaloniki, Greece.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  21. Published

    Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach

    Ordenes, F. V., Theodoulidis, B., Burton, J., Gruber, T. & Zaki, M., 21 Mar 2014, In: Journal of Service Research. 17, 3, p. 278-295 17 p.

    Research output: Contribution to journalArticlepeer-review

  22. Published

    Identification of Multi-Focal Questions in Question and Answer Reports

    Zaki Ali, M., Nenadic, G., Theodoulidis, B., M??tais, E. (ed.), Roche, M. (ed.) & Teisseire, M. (ed.), Jan 2014, Natural Language Processing and Information Systems. Springer Nature, Vol. 8455. p. 126-137 12 p. (Lecture Notes in Computer Science).

    Research output: Chapter in Book/Report/Conference proceedingChapter

  23. Published

    Analyzing Stock Market Fraud Cases Using a Linguistics-Based Text Mining Approach

    Zaki, M., Theodoulidis, B., Garc\'{\i}a-Crespo, Á. (ed.), Berb\'{\i}s, J. M. G. (ed.), Radzimski, M. (ed.), Sánchez-Cervantes, J. L. (ed.), Coppens, S. (ed.), Hammar, K. (ed.), Knuth, M. (ed.), Neumann, M. (ed.), Ritze, D. (ed.) & Sande, M. V. (ed.), 2014, Joint Proceedings of the Second International Workshop on Semantic Web Enterprise Adoption and Best Practice and Second International Workshop on Finance and Economics on the Semantic Web Co-located with 11th European Semantic Web Conference, WaSABi-FEOSW. Garc\'{\i}a-Crespo, Á., Berb\'{\i}s, J. M. G., Radzimski, M., Sánchez-Cervantes, J. L., Coppens, S., Hammar, K., Knuth, M., Neumann, M., Ritze, D. & Sande, M. V. (eds.). RWTH Aachen University, Vol. 1240. (\{CEUR\} Workshop Proceedings).

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  24. Published

    Environmental Performance: A case study of the impact of Social Networks and Environmental Governance

    Theodoulidis, B., {Shahgholian, A. T. & Diaz, D., 2014, 49th Annual Meeting Cladea, 3-5 September 2014, Barcelon, Spain.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  25. Published

    System Dynamics and Agent-Based approaches to face HR constraints

    Passos, G. F., Chamovitz, I. & Theodoulidis, B., 2014, System Dynamics Case Repository. In: System Dynamics Society.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

  26. Published

    The impact of social networks of SP1500 companies vision on environmental governance

    Shahgholian, A., Muscalu, R., Theodoulidis, B. & Tadeusz, M. (ed.), 2014, 5th International Conference on Applied Human Factors and Ergonomics (AHFE), 19-23 July 2014, Jagiellonian University Kraków, Poland. Tadeusz, M. (ed.). AHFE

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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