A qualitative approach was used to explore young people’s experiences of using synchronous and asynchronous online forums to gain insight into the use of online services for mental health. Nineteen young people took part in two online synchronous focus groups facilitated by the online counselling service, KOOTH.com. Inductive thematic analysis indicated that forums do not replace the role of a counsellor, they provide a valuable place for young people to gain additional, lower level support requirements. Individuals suggested the forums were supportive environments where they felt able to interact to share helpful advice and ask questions, making them feel less alone and more connected to others. Issues of concern were around the affordances of the site and technical issues.