Understanding the customer journeys embedded in via social media dialogs: A service recovery case study

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Bibliographical metadata

Original languageEnglish
Title of host publicationSERVSIG International Research Conference 2016, Maastricht University
Publication statusPublished - 17 Jun 2016
EventSERVSIG 2016 - Maastricht University, Maastricht, Netherlands
Event duration: 17 Jun 201619 Jun 2016
http://www.servsig2016.com/

Conference

ConferenceSERVSIG 2016
CountryNetherlands
CityMaastricht
Period17/06/1619/06/16
Internet address