System and method for real-time screening and routing of telephone calls

Research output: Patent

Abstract

The disclosed invention provides system and method for real-time screening and routing of incoming telephone calls. The invention provides a method of automatically routing incoming telephone calls to either internal phone call processing resources or to destination parties (system users) as defined by the individual destination parties. Dynamic extensions are assigned by a system user on demand from a pool of unassigned extensions, which are generated by an autoattendant telephone call routing system. As a dynamic extension is ...

Bibliographical metadata

Original languageEnglish
Patent number5822416
Publication statusPublished - 13 Oct 1998