Structuring organisational information analysis through Viable System Model knowledge domains

Research output: Contribution to journalArticle


Operational Research (OR) has delivered significant benefits to the analysis of information across organisations, not least from Soft Systems Methodology, yet the potential of many other OR methods are only partially reported in OR journals. For example, the Viable System Model (VSM) offers useful analytical structures for organisational information analysis but is largely overlooked. This paper explores organisational information through a VSM analysis. To do this we analyse four case studies using Achterbergh and Vriens’ (2002) Knowledge Domain model to focus on the presence of types of organisational information that ensure ‘viability’. Our work demonstrates the capability that this model has to support information analysis, and identifies additions to strengthen its utility. Specifically, the research contributes to OR theory by identifying additional information requirements and structures to enhance organisational viability, as well as generating new understanding about relationships of viable information within systems.

Bibliographical metadata

Original languageEnglish
JournalJournal of the Operational Research Society
Early online date20 Mar 2018
Publication statusE-pub ahead of print - 20 Mar 2018

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