Service composition for everyone: A study of risks and benefits: A Study of Risks and Benefits

Research output: Chapter in Book/Report/Conference proceedingChapter


In this paper, we investigate web users' mental models of services, the underlying risks and benefits of service composition, and the problems anticipated while combining web services into complete interactive applications. The study comprised three focus groups integrating group discussions and questionnaires, with a total of 35 participants, the majority without specialist programming skills. The results of the focus groups revealed a high degree of optimism towards service composition and consumption. However, several concerns, primarily related to personal privacy, trust, and technical difficulty, were highlighted during the focus groups. This paper discusses these concerns and proposes some ideas about how to address them. © 2010 Springer-Verlag.

Bibliographical metadata

Original languageEnglish
Title of host publicationLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)|Lect. Notes Comput. Sci.
Subtitle of host publicationICSOC/ServiceWave 2009 Workshops
PublisherSpringer Nature
Number of pages9
Publication statusPublished - 2010
Event2009 7th International Conference on Service Oriented Computing, ICSOC/ServiceWave 2009 - Stockholm
Event duration: 1 Jul 2010 → …


Other2009 7th International Conference on Service Oriented Computing, ICSOC/ServiceWave 2009
Period1/07/10 → …