New methods of using on line interactive mapping are reported with a specific focus on how citizens can participate in the delivery and management of everyday services in their neighbourhood. Particular emphasis will be placed on how ICTs can be used to facilitate the regeneration of inner city neighbourhoods through more integrated approaches to spatial data management. The paper examines how internet mapping is used by the public through an interactive Public Participation GIS and illustrates how public access to on-line maps can help deliver improved services to local communities through the integration of GIS with a range of public services. This has raised some interesting issues in relation to how people understand mapping and their methods of navigation using such a system. With governments across the globe investing heavily in e-Government which includes on-line mapping facilities it is interesting to examine how the public actually perceive and use such systems. © The British Cartographic Society 2007.