Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys

  • External authors:
  • Jens Hogreve
  • Nancy V. Wünderlich
  • Hannes Fleischer
  • Sahar Mousavi
  • Julia Rötzmeier-keuper
  • Rui Sousa

Researchers

  1. Chowdhury, Ilma Nur

    Person: Academic (Staff)

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