Open innovation and the evaluation of internet-enabled public services in smart cities

Research output: Contribution to journalArticle


This article is focused on public service innovation from an
innovation management perspective. It presents research experience gained from a European project for managing social and technological innovation in the production and evaluation of citizen-centered internet-enabled services in the public sector. It is based on six urban pilot initiatives, which sought to operationalise a new approach to coproducing and co-evaluating civic services in smart cities - commonly referred to as open innovation for smart city services. Research suggests that the evidence base underpinning this approach is not sufficiently robust to support claims being made about its effectiveness. Instead evaluation research of citizen-centred internet-enabled urban services is in its infancy and there are no tested methods or tools in the literature for supporting this approach. The paper reports on the development and trialling of a novel Co-evaluation Framework, indicators and reporting categories, used to support the co-production of smart city services in an EU-funded project. Our point of departure is that innovation of services is a sub-set of innovation management that requires effective integration of technological with social innovation, supported by the right skills and capacities. The main skills sets needed for effective co-evaluation of open innovation services are the integration of
stakeholder management with evaluation capacities.

Bibliographical metadata

Original languageEnglish
Pages (from-to)4-14
Number of pages12
Issue numberDecember
Early online date27 Jul 2018
Publication statusPublished - Dec 2018