How hospital survey teams function: An analysis of Care Quality Commission inspections of acute hospitals in England

Research output: Contribution to journalArticle

  • Authors:
  • Alan Boyd
  • Shilpa Ross
  • Ruth Robertson
  • Kieran Walshe
  • Rachael Smithson

Abstract

Purpose
The purpose of this paper is to understand how inspection team members work together to conduct surveys of hospitals, the challenges teams may face and how these might be addressed.

Design/methodology/approach
Data were gathered through an evaluation of a new regulatory model for acute hospitals in England, implemented by the Care Quality Commission (CQC) during 2013-2014. The authors interviewed key stakeholders, observed inspections and surveyed and interviewed inspection team members and hospital staff. Common characteristics of temporary teams provided an analytical framework.

Findings
The temporary nature of the inspection teams hindered the conduct of some inspection activities, despite the presence of organisational citizenship behaviours. In a minority of sub-teams, there were tensions between CQC employed inspectors, healthcare professionals, lay people and CQC data analysts. Membership changes were infrequent and did not appear to inhibit team functioning, with members displaying high commitment. Although there were leadership authority ambiguities, these were not problematic. Existing processes of recruitment and selection, training and preparation and to some extent leadership, did not particularly lend themselves to addressing the challenges arising from the temporary nature of the teams.

Research limitations/implications
Conducting the research during the piloting of the new regulatory approach may have accentuated some challenges. There is scope for further research on inspection team leadership.

Practical implications
Issues may arise if inspection and accreditation agencies deploy temporary, heterogeneous survey teams.

Originality/value
This research is the first to illuminate the functioning of inspection survey teams by applying a temporary teams perspective.

Bibliographical metadata

Original languageEnglish
JournalJournal of Health Organization and Management
DOIs
Publication statusPublished - 7 Mar 2018