Email-based negotiation to facilitate collaboration in SME networks

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Small and medium enterprises (SMEs) typically rely on emails to interact with other SMEs in a collaborative network. However, with the use of different document standards and interpretation techniques establishing a shared understanding of business documents (or emails) can be difficult and raise interoperability issues. In this paper we introduce Commius - a zero cost enterprise system that aims to achieve seamless interoperability among collaborative SMEs. At the heart of Commius is a semantic alignment mechanism capable of automatically interpreting a document received by the system. However, when the automatic interpretation fails, Commius employs agent-inspired negotiation techniques to help achieve common understanding of the document with other Commius system (installed at sender or collaborative SME). This paper presents details of Commius's email negotiation mechanism with the help of a running scenario that demonstrates how Commius-based negotiation can support SMEs achieve semantic alignment in collaborative networks. © 2011 IEEE.

Bibliographical metadata

Original languageEnglish
Title of host publicationProceedings of the 2011 20th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2011|Proc. IEEE Int. Workshops Enabling Technol.: Infrastruct. Collab. Enterp., WETICE
Place of PublicationWashington, USA
PublisherIEEE Computer Society
Pages19-24
Number of pages5
ISBN (Print)9780769544106
DOIs
Publication statusPublished - 2011
Event2011 20th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2011 - Paris
Event duration: 1 Jul 2011 → …

Conference

Conference2011 20th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2011
CityParis
Period1/07/11 → …