Journal of Service Research Best Article Award finalist, 2014

Prize: Prize (including medals and awards)


For the paper: Ordenes, F. V., Theodoulidis, B., Burton, J., Gruber, T., & Zaki, M. (2014) Analyzing Customer Experience Feedback Using Text Mining A Linguistics-Based Approach. Journal of Service Research, August, 17(3) 278-295.
Recognised by the Journal of Service Research as one of the best 4 articles published in the journal in 2014.
Awarded date12 Jul 2015
Degree of recognitionInternational

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