American Marketing Association Service Special Interest Group (SERVSIG) Best Services Article Award: Highly Commended

Prize: Prize (including medals and awards)


For the paper: Ordenes, F. V., Theodoulidis, B., Burton, J., Gruber, T., & Zaki, M. (2014) Analyzing Customer Experience Feedback Using Text Mining A Linguistics-Based Approach. Journal of Service Research, August, 17(3) 278-295. 
Recognised as one of the best 4 services papers to be published in 2014.
Awarded date12 Jul 2015
Degree of recognitionInternational
Granting OrganisationsService Special Interest Group (SERVSIG)
Awarded at eventFrontiers in Service Conference 2015

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