Dr Emma Richardson


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I was awarded a Sociology degree from Sheffield Hallam University (2005 -2008), an MRes from Loughborough University (2008-2009) and an ESRC funded PhD from Loughborough University supervised by Professor Elizabeth Stokoe (2010 -2014). My PhD was an ethnographic and conversation analytic study of service encounters within public bars.

Since then, I have worked as a research associate on three projects each examining the ways in which policy and/or guidance is enacted in practice. I worked with Professor Elizabeth Stokoe and Professor Charles Antaki on the Police Interviewing Vulnerable Adults (PIVA) project (2013-2014) before moving to the University of Liverpool to evaluate the Care Quality Commission's inspection of mental health services in England with Professor Elizabeth Perkins (2014 -2015).

I joined the Health Management Group, Alliance Manchester Business School in 2015 to work with Professor Kieran Walshe examining the effects of the CQC's inspection and rating regime on provider performance.

Areas of expertise

Education / academic qualifications

  • 2014 - Doctor of Philosophy, The order of ordering: analysing customer-bartender service encounters in public bars (2010 - 2013)
  • Master of Research, Social Research, Loughborough University (2008 - 2009)
  • Bachelor of Arts, Sociology, Sheffield Hallam University (2005 - 2008)

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